We will always charge you in the currency that is displayed on our website.
Contact [email protected] within 30 minutes after you have placed your order. Be sure to include your order confirmation number in the correspondence.
Sudio AB reserves the right, on all orders as well as final sales, to correct any displayed prices which are obviously incorrect. A price shall be deemed obviously incorrect if the consumer realized or should have realized that the price was incorrect at the time of the purchase. Under such circumstances, Sudio AB may cancel the purchase and refund any amount paid, in the most suitable way. Sudio AB will notify the consumer as soon as reasonably possible following the discovery of the error.
Consumers have the right to return an order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to return an order, they must contact Sudio AB to receive an address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, the consumer must notify Sudio AB within 2 months for the consumer to have the right to compensation. More information will then be received.
The original Sudio product you have purchased is covered by a warranty of 12 months. The warranty period begins on the date of purchase of brand new, unused products by the first end user. Your earphones are protected against all manufacturing defects for 12 months from the date of purchase. Please retain your sales receipt as proof of purchase. Proof of purchase must state the date of purchase and name of the product. Upon expiration of the 12 month warranty period we can no longer repair or replace any products.
If your product is within the 12 month warranty period and is determined as defective by our Service Center due to improper materials and/or production fault, Sudio AB will not charge for labor, parts, and repair. Full replacement for defective products is at the discretion of Sudio AB. If your product is determined defective due to inflicted damage caused by reasons other than manufacturing default, we can replace your product at an additional service charge.
The Warranty is in addition to, and not instead of, rights provided by consumer law and consumers have the right to choose whether to claim service under the Warranty or under their consumer rights law. For further information about consumer law, please contact your local consumer organization.
If you register your product in Sudio Sphere within 3 months after purchase, you can receive an extended warranty of 6 months for a total warranty period of 18 months. This extended warranty provides additional coverage beyond the standard 12-month warranty period.
This warranty does not apply to items purchased second-hand unless accompanied by the original sales receipt.
Warranty claims for products purchased through auction houses are not eligible.
When you order from a country within the EU you pay the price including Swedish VAT and no other fees are added. However, when you order from a country outside of the EU, you will be responsible for the local VAT and customs. Contact your local customs office for more information.
You may pay with either credit or debit cards. Adyen banking services manages all of our banking transactions. Sudio does not store any credit card numbers.
Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by Adyen with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. Sudio does not take an extra fee for credit card purchases but your bank or credit card may add an additional fee for your purchase. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Sudio AB may automatically cancel your order.
Once we have received your order we will send a confirmation email to your email address. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
Sudio AB shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Sudio AB or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Sudio AB.
All attempts at fraud reported to the authorities and Sudio AB reserves the right to cancel the purchase if any suspicion is raised.