Tolv R Black
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Faij ansariMy lefd earfone connect right not connect but both pair
Hi there! If both earbuds pair as you mentioned, they they should both connect, unless you mean that both pair but you only hear sound from one side. We would recommend you try to factory reset your earbuds, if you are still having issues with your Tolv R after this, then reach out to us via the Support button and explain the situation to our Customer Service team and they'll take it from there.
DanielI’ve had my sudios for almost a year, now only one side is connecting to my phone, the other is in constant searching for device mode, what is happening? I love this product, can it be fixed?
Hi, we would recommend you to contact our Customer Service through here: https://support.sudio.com/hc/en-us/requests/new instead so they can help you with this. Do not forget to describe your issue and attach your receipt / order number.
FranciscoSolo se conecta el auricular izquierdo si conecto a sudio tolv R-L, o el derecho si conecto a sudio tolv R
Hi there! The issue you describe is usually common when using one earphone at a time. Sometimes, the earbuds may fall out of sync with each other, and then only a factory reset is needed. All you need to do is put the earbuds back in the charging case, do a reset and finally make sure that both earbuds are removed at the same time and that you do not press any of the buttons.