How do I change or cancel my order?
Contact firstname.lastname@example.org within 30 minutes after you have placed your order. Be sure to include your order confirmation number in the correspondence.
When will my product be delivered?
You will receive an order confirmation once the order is processed. Your order confirmation is also your receipt. Orders made before 8 a.m. (UTC+01:00) will be shipped the same day. Orders placed after 8 a.m. will be shipped the following business day. Your product will be delivered according to the following delivery table:
Please note: during high volume periods, delivery times may vary.
How do I use my coupon code?
Coupon codes can be used at the Checkout page where you enter your delivery details. Proceed with your order as normal and apply your code during checkout.
Who pays for customs and VAT?
When you order from a country within the EU you pay the price including Swedish VAT and no other fees are added. However, when you order from a country outside of the EU, you will be responsible for the local VAT and customs. Contact your local customs office for more information.
In which currency will I be charged?
We will always charge you in the currency that is displayed on the website. Be sure to select the country you are located in in the dropdown menu on the homepage to ensure the correct currency.
What is your return policy?
We apply a 14 day return policy when you purchase through www.sudiosweden.com. Proof of purchase must be submitted and the product packaging fully intact for a return.
Due to hygiene and sanitary reasons, in-ear models can't be returned once the package seal is broken.
The buyer is responsible for shipping costs related to a return to Sudio AB in Sweden.
How long is the warranty valid?
The original Sudio product you have purchased is covered by a warranty of 12 months. The warranty period begins on the date of purchase of brand new, unused products by the first end user. Your earphones are protected against all manufacturing defects for 12 months from the date of purchase. The 12 month warranty does not cover defects or damages due to: mistreatment, misuse, theft, loss, water or fire.
If your product is within the 12 month warranty period and is determined as defective by our Service Center due to improper materials and/or production fault, Sudio AB will not charge you for labor, parts, or repair. Full replacement for defective products is at the discretion of Sudio AB. If your product is determined defective due to inflicted damage caused by reasons other than manufacturing default, we can replace your product at an additional service charge.
Please retain your sales receipt or order confirmation as proof of purchase. Proof of purchase must state the date of purchase and name of the product. Upon expiration of the 12 month warranty period, we can no longer provide any repairs/replacements.
I am a social media influencer - can I collaborate with you?
If you are interested in a collaboration with us, please email email@example.com. Please include your first and last name and links to your social pages. If we are interested in working with your profile, we will contact you at our earliest convenience.