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Sudio Sphere Terms and Conditions


These terms of use governs your purchases from, and your use of, the website and forms a contract between you and Sudio AB, Artillerigatan 42 Stockholm, 114 45, Sweden. By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.


We will always charge you in the currency that is displayed on our website.


Contact [email protected] within 30 minutes after you have placed your order. Be sure to include your order confirmation number in the correspondence.


Sudio AB reserves the right, on all orders as well as final sales, to correct any displayed prices which are obviously incorrect. A price shall be deemed obviously incorrect if the consumer realized or should have realized that the price was incorrect at the time of the purchase. Under such circumstances, Sudio AB may cancel the purchase and refund any amount paid, in the most suitable way. Sudio AB will notify the consumer as soon as reasonably possible following the discovery of the error.


Consumers have the right to return an order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to return an order, they must contact Sudio AB to receive an address to send the goods to. Return shipping is in most cases paid by the consumer. If an item is damaged during transport, the consumer must notify Sudio AB within 2 months for the consumer to have the right to compensation. More information will then be received.


The original Sudio product you have purchased is covered by an extended warranty of 12 months. The warranty period begins on the date of purchase of brand new, unused products by the first end user. Your earphones are protected against all manufacturing defects for 12 months from the date of purchase. Please retain your sales receipt as proof of purchase. Proof of purchase must state the date of purchase and name of the product. Upon expiration of the 12 month warranty period we can no longer repair or replace any products.

If your product is within the 12 month warranty period and is determined as defective by our Service Center due to improper materials and/or production fault, Sudio AB will not charge for labor, parts, and repair. Full replacement for defective products is at the discretion of Sudio AB. If your product is determined defective due to inflicted damage caused by reasons other than manufacturing default, we can replace your product at an additional service charge.

The Warranty is in addition to, and not instead of, rights provided by consumer law and consumers have the right to choose whether to claim service under the Warranty or under their consumer rights law. For further information about consumer law, please contact your local consumer organization.


When you order from a country within the EU you pay the price including Swedish VAT and no other fees are added. However, when you order from a country outside of the EU, you will be responsible for the local VAT and customs. Contact your local customs office for more information.


You may pay with either credit or debit cards. Adyen banking services manages all of our banking transactions. Sudio AB does not store any credit card numbers.


Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by Adyen with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Sudio AB may automatically cancel your order.


You may pay with either credit or debit cards. Adyen banking services manages all of our banking transactions. Sudio AB does not store any credit card numbers.


Sudio AB shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.


All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Sudio AB or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Sudio AB.


Sudio AB may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Sudio AB. You should therefore periodically visit this page to review the then current terms to which you are bound.


When shopping with Sudio AB we will save some of your data to fulfil your purchase. Sudio treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. Sudio may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies here:


These terms and your use of the website are governed by Swedish law. To the extent permitted by law, Swedish courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to Sudio’s right to prosecute a user at his/her place of residence.


To redeem the extended warranty from Sudio Sphere, customers must register to the Sudio Sphere portal within 3 months of their purchase. To register in the portal, customers will be required to provide the product serial number and the original purchase receipt from an official partner. For online purchases, the order number is required in place of the receipt. The 36-month warranty applies to products bought directly from our website or from one of our official retail partners. In order to receive the extended warranty, products bought from Sudio and from our official retail partners must be registered directly to

This warranty protects against all manufacturing defects for a 36-month period beginning on the date of purchase. This does not cover defects or damages due to: mistreatment, misuse, theft, loss, water or fire. The warranty is valid for the 36-month period effective from date of the purchase of the original product. In order to receive a product replacement, we ask that you please send the original product back to our service department, Sudio AB can not guarantee a product replacement on products that we no longer keep in stock. Sudio AB will not cover the cost of sending products back to our service department.



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